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FAQs

Here are a few of the questions we are asked most regularly. If you can't see the answer to your question or you would like us to add something please get in touch.

Questions


Do I need to book in advance?

No, although you can purchase your Print@Home ticket online, which you exchange with a member of staff upon arrival. You can also purchase your ticket in person on board any of our bus tours, from a ticket seller on Waverley Bridge (during operating hours of Edinburgh Bus Tours), or at Lothian Buses Travelshops.

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How long is my ticket valid?

Individual tour tickets are valid for 24 hours from time of purchase.


Grand 24 tickets give access to all city tours for 24 hours.

Grand 48 tickets offer access to all city tours for 48 hours from the time of purchase.

Grand 48+ tickets (available April - October) offer access to all tours, including Forth Bridges Bus & Boat Tour for 48 hours from the time of purchase.

The Royal Edinburgh Ticket gives access to all city tours for 48 hours from the time of purchase.

Online tickets are valid for 6 months from the date of purchase, with their 24 or 48 hour validity activated when you exchange your Print@Home ticket with a member of staff. See the Terms and Conditions page for details about Print@Home validity and usage.

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How can I pay for my tickets?

We accept debit and credit cards. When buying your tickets in person we also accept cash in Pounds Sterling.

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Do you offer concession tickets?

Both senior citizens and students can enjoy concession tickets on the production of valid identification.

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Do children need to be accompanied?

Yes. Children up to and including 15 must be accompanied by an adult.

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How do I book a group visit?

Please contact our sales team at sales@edinburghtour.com or call 0131 556 2244 to arrange a group visit. Pre-booking is necessary to receive a group discount and also to ensure availability on the date of your choice. The discount applies to groups of 10 or more (or groups of 15 or more for the Royal Edinburgh Ticket and Airlink). We can also offer private hires.

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Is Edinburgh Bus Tours accessible to disabled users?

Our new fleet of the future offers next level accessibility, complete with entrance ramps and two wheelchair spaces. New buses operate on Edinburgh Tour, City Sightseeing Tour and Majestic Tour routes and offer easy access for all.

Guide dogs are welcome on board all our buses.

For Deaf and hearing impaired persons, screens are available on the lower decks of City Sightseeing, Majestic Tour and Forth Bridges Bus & Boat Tour buses so that information available via the commentaries can also be read.

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What are your opening times?

Edinburgh Bus Tours operates 7 days a week, every day of the year excluding 25 December. Operating times are seasonal – please check individual tour pages for their timetables.

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How long does a tour with Edinburgh Bus Tours last?

Most tours last approximately one hour, unless otherwise stated.

The exception to this rule is the Forth Bridges Bus & Boat Tour* lasting approximately 3 hours.

Please note all tickets are hop on - hop off, giving you flexibility to explore Edinburgh’s sites as the tour passes them. This will extend your tour time.

* Please note this tour is only available March - November

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Can you hire Edinburgh Bus Tours privately?

Yes you can – please contact our sales team at sales@edinburghtour.com or call 0131 556 2244 to arrange a private hire.

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What Terms and Conditions apply to Edinburgh Bus Tours visitors?

Both the Edinburgh Bus Tours Terms and Conditions and the current Lothian Buses Conditions of Carriage apply to our visitors.

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I have a carer - do they have to pay full fare?

Disabled users pay the relevant adult/child fares, while a carer carrying valid identification can enjoy concession prices.

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Can I bring my dog?

Edinburgh Bus Tours welcomes well behaved dogs on board tour buses.

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What are hop on - hop off tickets?

Hop on - hop off tickets allow you to get on and off buses at your leisure for as long as your ticket is valid (24 or 48 hours). This allows you to explore Edinburgh’s sights as you pass them on the bus tours.

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Do young children travel free?

Up to 2 under 5s are admitted free of charge with an accompanying adult.

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Does Edinburgh Bus Tours visit Edinburgh Zoo?

Currently we do not visit Edinburgh Zoo, but Lothian Buses Services 12, X12, 26, 31 and Airlink services stop there.

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I cannot print my online voucher, what should I do?

We need your print-at-home voucher to be able to issue you with a ticket. Call the sales team on 0131 556 2244 or email sales@edinburghtour.com if you are having problems printing yours out.

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Does my ticket give me any discounts?

Yes, have a look at our exclusive discounts available to tour ticket holders. There is also a list of discounts on each tour leaflet. Keep hold of your City Sightseeing ticket as you’ll save 10% on your next City Sightseeing Tour worldwide.

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Can I join the tour at any stop?

Yes, while our main departure point is Waverley Bridge you may board at any tour stop on each tour route. Please signal clearly to the driver that you wish to board.

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Will I be able to recognise the bus stops?

All tour bus stops have the name of the tour on the bus stop flag.

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Can I reserve a seat?

It is not possible to reserve seats. Please arrive in plenty time for your chosen departure.

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Can I visit the attractions included in the Royal Edinburgh Ticket outwith the 48 hour validity?

Yes. The Royal Edinburgh Ticket is valid for 48 consecutive hours on board all of our city tours, while the ticket portions for the Royal visitor attractions will be accepted outwith this validity, if required.

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Can you suggest an itinerary for using the Royal Edinburgh Ticket?

Yes - take a look at the two day options on our Itineraries page for some great ideas.

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