Frequently Asked Questions
- Do I need to book in advance?
- How long is my ticket valid?
- How can I pay for my tickets?
- Do children need to be accompanied?
- How do I book a group visit?
- Is Edinburgh Bus Tours accessible to disabled users?
- What are your opening times?
- How long does a tour with Edinburgh Bus Tours last?
- Can you hire Edinburgh Bus Tours privately?
- What Terms and Conditions apply to Edinburgh Bus Tours visitors?
- I have a carer – do they have to pay full fare?
- Can I bring my dog?
- What are hop on – hop off tickets?
- Do young children travel free?
- Does Edinburgh Bus Tours visit Edinburgh Zoo?
- I cannot print my online voucher, what should I do?
- Does my ticket give me any discounts?
- Can I join the tour at any stop?
- Will I be able to recognise the bus stops?
- Can I reserve a seat?
- Can I visit the attractions included in the Royal Edinburgh Ticket outwith the 48 hour validity?
- Do I have to pre-book attractions included with the Royal Edinburgh Ticket?
- Do I get a refund if I don’t visit one of the Royal attractions with my Royal Edinburgh Ticket?
- Can you suggest an itinerary for using the Royal Edinburgh Ticket?
Do I need to book in advance?
No, although you can pre-purchase online your confirmation will be scanned by a member of staff upon arrival. You can also purchase your ticket in person on board any of our bus tours, from a ticket seller on Waverley Bridge (during operating hours of Edinburgh Bus Tours), or at Lothian Buses Travelshops.
How long is my ticket valid?
Individual tour tickets are valid for 24 hours from time of purchase.
Grand 48 tickets offer access to all city tours for 48 hours from the time of purchase.
Grand 48+ tickets (available 6 April – 27 October 2019) are valid on all city tours for 48 hours and include one 3 Bridges Bus and Boat Tour..
The Royal Edinburgh Ticket gives access to all city tours for 48 hours from the time of purchase, plus entry to Edinburgh Castle, the Palace of Holyroodhouse and Royal Yacht Britannia.
Online tickets from edinburghtour.com are valid for 6 months from the date of purchase, with their 24 or 48 hour validity activated when your confirmation is scanned by a member of staff. See the Terms and Conditions page for details about voucher validity and usage.
How can I pay for my tickets?
We accept debit and credit cards. When buying your tickets in person we also accept cash in Pounds Sterling.
Do children need to be accompanied?
Yes. Children up to and including 15 must be accompanied by an adult or senior citizen.
How do I book a group visit?
Please contact our sales team at firstname.lastname@example.org or call 0131 556 2244 to arrange a group visit. Pre-booking is necessary to receive a group discount. The discount applies to groups of 10 or more (or groups of 15 or more for the Royal Edinburgh Ticket and Airlink). We can also offer private hires.
Is Edinburgh Bus Tours accessible to disabled users?
All tour buses are full accessible with low floor ramped access and two wheelchair spaces.
Guide dogs are welcome on board all our buses.
For Deaf and hearing impaired persons, screens are available on the lower decks of City Sightseeing, Majestic Tour and 3 Bridges Bus & Boat Tour buses so that information available via the commentaries can also be read.
‘The 3 Bridges Bus & Boat Tour is operated in partnership with Forth Boat Tours. Wheelchair users are advised to contact 0131 331 3030 in advance of travel as full wheelchair access depends on tides.
What are your opening times?
Edinburgh Bus Tours operates 7 days a week, every day of the year. Operating times are seasonal – please check individual tour pages for their timetables.
How long does a tour with Edinburgh Bus Tours last?
City tours last approximately 1 hour 15 minutes, unless otherwise stated.
The Forth Bridges Bus & Boat Tour* lasts approximately 3 hours (please note this tour is only available 6 April – 27 October 2019).
Please note all tickets are hop on – hop off, giving you flexibility to explore Edinburgh’s sites as the tour passes them.
Can you hire Edinburgh Bus Tours privately?
Yes you can – please contact our sales team at email@example.com or call 0131 556 2244 to arrange a private hire.
What Terms and Conditions apply to Edinburgh Bus Tours visitors?
Both the Edinburgh Bus Tours Terms and Conditions and the current Lothian Buses Conditions of Carriage apply to our visitors.
I have a carer – do they have to pay full fare?
Disabled users pay the relevant adult/child fares, while a carer carrying valid identification can enjoy concession prices.
Can I bring my dog?
Edinburgh Bus Tours welcomes well behaved dogs on board tour buses.
What are hop on, hop off tickets?
Hop on – hop off tickets allow you to get on and off buses at your leisure for as long as your ticket is valid (24 or 48 hours).
Do young children travel free?
Up to 2 under 5s are admitted free of charge with an accompanying adult.
Does Edinburgh Bus Tours visit Edinburgh Zoo?
Currently we do not visit Edinburgh Zoo, but Lothian Buses services 12, X12, 26, 31 and Airlink 100 stop there.
Do I need to print my online vouchers?
You do not need to print them as these can be scanned from your mobile device to obtain your valid tickets. If you need assistance please head in to the Tour Desk within Lothian Travelshop on Waverley Bridge – they will be happy to assist.
Does my ticket give me any discounts?
Yes, have a look at our exclusive discounts available to tour ticket holders. There is also a list of discounts on each tour leaflet. Keep hold of your City Sightseeing ticket as you’ll save 10% on your next City Sightseeing Tour worldwide.
Can I join the tour at any stop?
Yes, while our main departure point is Waverley Bridge you may board at any tour stop on each tour route. Please signal clearly to the driver that you wish to board.
Will I be able to recognise the bus stops?
All tour bus stops have the name of the tour on the bus stop flag.
Can I reserve a seat?
It is not possible to reserve seats. Please arrive in plenty time for your chosen departure.
Can I visit the attractions included in the Royal Edinburgh Ticket outwith the 48 hour validity?
Yes. The Royal Edinburgh Ticket is valid for 48 consecutive hours on board all of our city tours, while the ticket portions for the Royal visitor attractions will be accepted outwith this validity, if required.
Do I have to pre-book attractions included with the Royal Edinburgh Ticket?
No – simply head in with your Royal Edinburgh Ticket. Edinburgh Castle has introduced a new booking procedure – this does NOT affect Royal Edinburgh Ticket holders.
Do I get a refund if I don’t visit one of the Royal attractions with my Royal Edinburgh Ticket?
Sorry no. If the Palace of Holyroodhouse is closed for Royal visits entry to The Queen’s Gallery and a Palace Guidebook are offered in its place, pleaser only buy the ticket during these closures ( listed on the Royal Edinburgh Ticket page) if you are happy with this alternative.
Can you suggest an itinerary for using the Royal Edinburgh Ticket?
Yes – take a look at the two day options on our Itineraries page for some great ideas.